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ujudi Legal Terms for Malaysia

This page sets out the legal terms that apply to your account, your records, and your access on ujudi.

MalaysiaLocal lawRecord keepingRequest rights

Malaysia Law and Access Terms

ujudi Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms explain how we handle account records, payment trails, and support messages for Malaysia. If you send or receive funds through Touch 'n Go, GrabPay, Boost dan FPX, we may keep the reference number, time stamp, and status record needed to match the transaction to

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your account and resolve errors. Where local law allows, we also retain identity checks, device logs, and message history for security, dispute handling, and audit work. Access to the service depends on local law and is available only where local law permits. If you ask us
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to correct or remove a record, we confirm what can be changed before we act, because some files must stay for legal retention periods or active case handling.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST ROUTES

How to Reach the Legal Desk

If you need a correction, access, or deletion request, use one of the contact paths below and tell us which record you want changed. We link the request to your account, check any proof required by local law, and keep the case in one thread until it is closed. If you no longer have access to the email on file, tell us that too so we can choose the right verification step.

Team online

Email request

Send an email with your full name, account email, and the change you want. We use that record to locate your file, confirm the request, and reply inside the stated support window.

In-account form

Use the in-account form if you still have access, because it links your message to the right profile and keeps the thread together with any consent record, identity check, or earlier reply.

Written notice

For formal notices, send a written request with a clear subject line and a return address. We file it with the case record, which helps when a local rule asks for proof of delivery.

DATA CARE

Data, Cookies, and Record Keeping

We handle this policy area with limited access, clear logs, and set retention periods.

Data collection

We keep the details you give us, the device and login trail tied to your profile, and the payment reference…

Cookies

Session cookies keep you signed in while you move between pages, and preference cookies save language and display choices.

Account security

We ask you to protect your login with a private password and a device lock.

Retention

We keep transaction records, consent logs, and support threads only as long as needed for legal duties, dispute handling, and…

Change requests

Send correction or deletion requests from the email on file, or through the legal contact route if you can still…

Contact and rights

If local law gives you a right we can honour, we will process access, correction, restriction, or objection requests and…

Common Legal Questions in Malaysia

These answers cover access, record handling, cookies, and the steps for correction requests. If your location is outside an allowed market, local law decides whether the page or the account action can proceed. Use the same contact routes above for any request tied to your file and keep the subject line clear.

Yes, where local law permits. If a rule in your area blocks access or a specific action, we follow that rule and keep the account state consistent until the matter is resolved.

We keep the details needed to run the account, verify requests, and handle disputes. That can include contact data, device logs, payment references, and the messages linked to your case.

Cookies help the page remember your session and preferences. They also reduce repeated logins. You can clear them in your browser, but some actions may ask you to sign in again.

We keep records for the period needed to meet legal duties, settle disputes, and complete security checks. After that, we remove or anonymise what we can and keep only what the law requires.

Send a request through the legal contact route using the email on file. We may ask for proof before we change names, addresses, or payment records, especially when a transfer trail is involved.

Only staff who need the file to verify identity, handle the change, or answer the case can see it. We limit access and keep the conversation linked so your request does not get split.

If local law changes, we update the page and follow the new rule set from that point on. Any older record stays under the retention terms that still apply.

ujudi Legal Terms for Malaysia

How to Reach the Legal Desk

Email request

In-account form

Written notice

Data, Cookies, and Record Keeping

Data collection

Cookies

Account security

Retention

Change requests

Contact and rights

Common Legal Questions in Malaysia

01 Can I access my account from Malaysia?

02 What do you keep about my account?

03 Why do you use cookies?

04 How long do you keep records?

05 How do I change my details?

06 Who reads my request?

07 What if local law changes?

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