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ujudi Terms & Conditions for Malaysia

These terms set the rules for using ujudi when local law permits access.

MalaysiaLocal law appliesAccount useAccess rules

How The Terms Apply Here

ujudi Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to your account, your use of our pages and any action tied to your login. Where local law allows access, the version published on this page is the one that applies, and we may change it when the site, a feature or a

1
legal duty changes. If you keep using the site after an update, that continued use means you accept the new wording. We may ask for checks on identity, payment ownership or account activity before we let a request go through. When a request uses Touch 'n
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Go, GrabPay, Boost dan FPX, the account name and the details on file must line up with what we receive. If the details do not match, we may hold, decline or reverse the request until it is resolved.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

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Where To Raise Questions

If a clause feels unclear, send it to us before you open an account or before you continue using one. We read policy questions alongside account cases, because the wording here affects access, changes and closure. Use the channel that fits your case and include the page topic, your account email and the exact clause you want checked so we can answer against the same text.

Team online

Email Us

Send your question to our policy inbox with the clause number, your account email and the date you saw it. We use that detail to answer against the same wording and keep the thread in one place.

Live Chat

Use chat when you need a quick read on a term before you act on it. Share the page section and a short line on what you want checked, and we will point you to the exact wording we rely on.

Message Form

If your question needs a file, a correction request or a written record, use the form and attach what you want us to consider. That keeps the request organised and lets us match it to your account.

DATA AND ACCESS

Data, Cookies And Records

We keep only the records needed to run these terms, handle account checks, settle requests and answer disputes.

Data Handling

We use account details, device signals and request records to enforce the terms, verify ownership and keep a trace of…

Cookies

Cookies store session state, language choice and page settings so the site remembers you between visits.

Account Security

Use a private password and a device you control.

Retention

We keep records only as long as needed for the terms, legal duties and dispute handling.

Change Requests

If your details changed, send a request from the contact path tied to your account and include the fields you…

Contact Point

For access issues, data requests or a clause dispute, use the same email or chat thread so the case stays…

Questions About These Terms

These questions cover what the terms mean for your account, what happens if local law changes, and how we handle access, data and record requests. If your case is unusual, send the exact clause, the account details that prove ownership and the date of the action before you act, so we can answer against the right record.

They cover your account use, access rules, changes to the page, record handling and the steps we may take if a clause is not followed. Anything outside the written terms is not part of the agreement.

Yes. We may update wording when the site, a legal duty or a security step changes. The version on this page is the one that applies from the time we publish it, unless local law says otherwise.

Access can be paused if we see a security risk, unmatched account details, a request that cannot be verified or a use pattern that breaks the written terms. We may restore access once the issue is resolved.

We keep the data needed to run the account, check ownership, respond to requests and keep a record of actions under these terms. Once the purpose ends, we remove or archive it according to our retention process.

If local law does not permit access from your location, you should not continue using the site. Where access is permitted, your use still stays subject to the same written terms and any local duty that applies.

Send the request through the contact path linked to your account, state the clause or record you want changed and attach proof if we ask for it. We will check the request before making any update.

ujudi Terms & Conditions for Malaysia

Where To Raise Questions

Email Us

Live Chat

Message Form

Data, Cookies And Records

Data Handling

Cookies

Account Security

Retention

Change Requests

Contact Point

Questions About These Terms

01 What do these terms cover?

02 Can you change the terms?

03 When can access be paused?

04 How do you handle account data?

05 What if local law does not allow access?

06 How do I ask for a record change?

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