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Privacy Policy for Your ujudi Account

This privacy policy explains how we collect, use and protect the data tied to your ujudi account, including sign-in details, device signals, cookie records and payment checks.

Account dataCookie recordsPayment checksLegal duties

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ujudi Data Use in Malaysia

ujudi Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect only the details needed to run your account, process requests and keep the record trail that our payment and security checks rely on. That can include contact details, login history, device and browser signals, cookie data, and transaction references from Touch 'n Go, GrabPay,

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Boost dan FPX. We use those records to confirm ownership, spot unusual activity, answer disputes and meet legal duties that apply in the places we serve. If a request cannot be handled in your location, we will say so plainly. When access or eligibility is discussed,
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it depends on local law and is available where local law permits. We do not keep data longer than needed for those purposes.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST PATHS

Privacy Help Through ujudi Support

If you want to ask what we hold, correct a detail or close an account, support is the first place to start. We can point you to the right request path, check whether a record can be amended, and explain why some data must stay on file for legal or fraud-control reasons. Keep your request clear and use the same account details you use on the site so we can match it quickly.

Team online

In-account chat

Send a message from your logged-in account if you want a copy, correction or status check. This lets us match your request to the right profile and reduce delays caused by mismatched details.

Privacy request form

Use the form when you need to ask about deletion, retention or a data field that no longer looks right. Add the account email, the subject line and a short explanation so we can route it.

Mail request

If you prefer written requests, send the same details by mail and keep a copy for your records. We may ask for extra proof before changing sensitive data or releasing a record set.

ACCOUNT SAFEGUARDS

Account Security and Data Handling

We treat privacy as part of account security, not a separate step. Cookies help keep sessions stable, device logs help us spot odd access, and payment references help…

Collected details

We may store contact details, login timestamps, browser type, IP address, cookie identifiers and transaction references.

Cookies

Cookies remember your session, language choice and basic page settings.

Security checks

When a withdrawal or account change looks unusual, we may ask for extra proof before moving ahead.

Retention

We keep data only as long as needed for account operation, dispute handling, fraud checks and legal duties.

Your requests

You can ask to see, correct or delete certain records, and we will tell you if a request cannot be…

Contact path

Use support to send privacy questions, attach the details that help us locate your account and state the change you…

Common Questions About Privacy Policy

These questions cover the data we keep, why some records stay on file and how you can ask for a correction or deletion where the law allows it. If your request involves account access, we may need a quick identity check so we do not hand details to the wrong person. The answers below focus on privacy only, so you can check the parts that matter before you move ahead.

We keep the contact details, login records, device signals, cookie markers and transaction references needed to run your account, answer requests and keep a record of what happened if a dispute appears later.

Cookies remember your session, language choice and page settings. They also help us see broken pages or repeated login errors, which makes it easier to fix the problem without asking you to repeat every step.

We keep records only for the time needed for account operation, fraud checks, dispute handling and any legal duty that applies. When that period ends, we delete or reduce the record where possible.

Yes. Send a request through support with the exact field you want corrected and the account details that help us find the right file. We may ask for proof before changing sensitive records.

Yes, when you use Touch 'n Go, GrabPay, Boost or FPX, we may keep transaction references so we can match deposits or withdrawals, resolve mismatches and meet record-keeping duties.

Our support team handles them first, then routes them to the right person if the request needs a security or retention check. You will hear back through the same channel whenever possible.

Privacy Policy for Your ujudi Account

Privacy Help Through ujudi Support

In-account chat

Privacy request form

Mail request

Account Security and Data Handling

Collected details

Cookies

Security checks

Retention

Your requests

Contact path

Common Questions About Privacy Policy

01 What data do you collect?

02 Why do you use cookies?

03 How long do you keep data?

04 Can I change my details?

05 Do payment records stay on file?

06 Who handles privacy requests?

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